Talent Connection Blog

In modern recruitment, identifying candidates with the right technical qualifications is no longer sufficient. Soft skills, including communication, adaptability, teamwork, problem-solving, and leadership abilities, have become integral to an individual’s suitability for a role. To evaluate these crucial attributes effectively, behavioral interviews have emerged as a powerful tool in the hiring process. Below are seven strategies for unlocking the potential of behavioral interviews and harnessing them to identify and assess soft skills:

1.     Define the soft skills you seek

Before conducting a behavioral interview, defining the specific soft skills relevant to the role is essential. Different positions require different sets of skills. For instance, a customer service role may prioritize strong communication and empathy, while a project management role may emphasize leadership and problem-solving. To tailor your behavioral interview questions precisely, identify the vital soft skills needed and leverage valid assessment tools that can assist in this process. These tools help comprehensively understand the required competencies and help craft targeted interview questions that align with the job’s specific demands.

2.     Develop targeted questions

Crafting well-structured questions is the cornerstone of an effective behavioral interview. These questions should be open-ended, encouraging candidates to provide detailed responses. For instance, to assess adaptability, you might ask, “Can you share a situation where you had to adjust your approach to overcome an unexpected challenge? What was the outcome?” Targeted questions elicit specific examples and behavioral patterns that reveal a candidate’s soft skills. Leveraging valid assessment tools can aid in creating such questions tailored to the role’s requirements.

3.     Employ the STAR method

The STAR method (Situation, Task, Action, Result) provides a structured framework for candidates to respond to behavioral interview questions. They describe the Situation or Task they faced, explain the Action they took, and conclude with the Result or outcome of their actions. This approach helps candidates provide comprehensive responses and assists interviewers in systematically assessing soft skills.

4.     Active listening and observation

Conducting a successful behavioral interview involves more than just asking questions. Active listening and observation play a crucial role. Pay attention to what the candidate says and how they say it. Are they confident and articulate? Do they provide concrete examples and outcomes? Are they able to express their thoughts clearly? These aspects of the interview provide valuable insights into the candidate’s communication and interpersonal skills.

5.     Assess adaptability and problem-solving

Adaptability and problem-solving are vital soft skills in a dynamic work environment. To assess these attributes effectively, inquire about specific situations where the candidate had to adapt to unexpected changes or resolve complex problems. Candidates’ responses should reveal their capacity to navigate unforeseen challenges and devise innovative solutions.

6.     Evaluate teamwork and leadership

Behavioral interviews are ideal for assessing teamwork and leadership skills. Candidates can share instances where they worked as part of a team or took on leadership roles. By probing into their contributions, actions, and the outcomes of these experiences, interviewers can evaluate a candidate’s ability to collaborate effectively with others or lead a team to success.

7.     Gauge emotional intelligence

Emotional intelligence is a critical soft skill that can be assessed in a behavioral interview. Candidates can be asked to recount experiences where they had to manage their emotions, demonstrate empathy, or handle situations involving conflict or challenging interpersonal dynamics. Their responses provide valuable insights into their emotional intelligence and ability to navigate complex social situations.


As organizations continue to recognize the importance of soft skills in their workforce, integrating behavioral interviews into their hiring process becomes imperative. Organizations can gather valuable insights into a candidate’s communication, adaptability, problem-solving, leadership, and emotional intelligence by defining the soft skills relevant to the role, crafting targeted questions, and employing the STAR method. Leveraging valid assessment tools to assist in defining and refining these questions enhances the precision of the interview process, ensuring a more comprehensive evaluation. Doing so increases the likelihood of selecting candidates who possess the necessary technical qualifications and exhibit the soft skills required for success in the role. Ultimately, the combination of hard and soft skills creates a well-rounded, high-performing team and drives a company’s success.